Hello there,
I am truly sorry to hear that we have let you down on your order this time because you received your order in less then perfect condition. I can only imagine how upsetting this must have been. I can assure you that is not our usual level of service at all.
I will certainly raise this issue with our quality control tea to ensure all items are checked thoroughly before being packed and sent.
If you still need our assistance, please do get in touch and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
“Love this jumpsuit. Lovely material and very stylish. You have to be quite tall though as legs are very long and even me being 5”8 have to wear high heels”
Hi there,
Thank you for your positive review! We are so pleased to hear you are happy with your jumpsuit, our quick delivery and that it was in the sale! Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for getting in touch.
I am so glad you are happy with our service. We really appreciate your feedback.
We hope to see you shopping with us again soon.
Kindest Regards,
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you are happy with the service received while shopping with us.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
“Good quality, far too long for me so hence was returned. Over 2 weeks later still no refund so that's the disappointment bit. Emailed after a week of returning to see if company has received goods. Nothing. Next step another email with proof of purchase to send then wait and see...”
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you love your new purchase.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
