Good morning,
Thank you for your feedback, and I'm really sorry to hear that you had trouble reaching us, especially when dealing with a serious issue. We understand how frustrating it is when you need support and can't get the help you need in a timely manner.
We’re actively working on improving our communication channels and availability, and your input highlights exactly why that’s so important. In the meantime, we’d love to get this resolved for you as quickly as possible. Please email us directly at webenquiries@phase-eight.co.uk or send us a message through webchat here https://www.phase-eight.com/here-to-help/contact-us.html.
We truly appreciate your patience and hope to turn your experience around.
Kind regards, Phase Eight Customer Care
“I loved the style of this dress and the material. I am always a size 12 with phase eight, but unfortunately this was too tight across the top for my bust and back.
I reluctantly had to return it:”
