Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received from our couriers, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future. If you are still having issues with your order, please do not hesitate to contact us and we can look into the matter further.
Kind regards,
“Lovely dress but i had to send it back because it was too long. i am 5ft 4in tall and even with heels it was no good. i love Phase Eight dresses and this is the second time that i have had to return a dress for same reason. i am seriously considering not buying again from them.”
Hi! Thank you for sharing your experience. It's unfortunate that the dress length didn't work for you, despite your love for Phase Eight dresses. Your feedback is valuable, and we're glad to hear that the overall service was good. It's important that your clothing fits well, and we hope you find a suitable option in the future.
Best Regards
Hello,
I am so very sorry to hear that you received your Rosalee One Shoulder Maxi in less than perfect condition. This is not our usual level of customer service at all.
Please be advised that this will be raised internally with the relevant team for training purposes.
If you need our assistance, please do call our customer care team and we will be happy to help you.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
