Good afternoon Sunday,
We’re very sorry to hear that you haven’t received a response to your emails. This is not the level of service we aim to provide, and we completely understand your frustration.
Please rest assured that we take this seriously and would like to resolve this for you as soon as possible. Could you kindly reach out to us again via webchat, https://www.phase-eight.com/here-to-help/contact-us.html, so we can prioritise your query?
Thank you for bringing this to our attention, and we apologise for the inconvenience caused.
Kind regards, Phase Eight Customer Care
“Have to admit my heart sank when this arrived and I saw that it was a fine knit fabric as that's not usually something I'd order in a dress. However, when I tried it on I couldn't believe how nice it looked, as it has a bit of weight about it, it hangs really nicely. A very pleasant surprise.”
Hi there,
Thank you for taking the time to leave us feedback. We are glad that you are satisfied with our quick delivery service.
We hope to see you soon.
Kind regards,
Phase Eight
Hi there,
Thank you for your feedback, we're pleased to hear you're happy with your new dress. We're sorry to hear there was a delay in getting this to you, I have passed your feedback on to our Deliveries team for future review.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
