Good morning,
Thank you for taking the time to leave your feedback. All feedback is appreciated as it helps us see how we can do better for our customers.
I am so sorry to hear you have not received any acknowledgement about your return. We do ask customers to allow up to 14 working days for a return to be received and a refund to be provided, an email should be sent out once our team have scanned in the return, if you have now heard any thing by the 14th working day we do ask for customers to contact our customer service team with an image of their postage receipt so we can look into your return and get your refund processed for you.
I have looked into the order for you, and I can see the refund has been processed for you.
I do apologise again that you did not receive any communication on this return, and I will make sure to pass this feedback over to help us improve on making sure these refunds are done as quickly as possible.
Kind regards,
Phase Eight Customer Care.
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with both our product and the service provided and we are so happy to hear that you are pleased with the fit and quality, we look forward to you shopping with us again.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us
Kind regards,
Phase Eight Customer Care
Hello, Thank you for your brief comment. If you have any more detailed feedback or questions in the future, don't hesitate to share. Your input is valuable!
Best Regards
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a good online shopping experience.
We look forward to you shopping with us again.
Kind regards
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
Phase Eight Customer Care
