“I bought this dress for it's colour and style, which I love. I'm short and can't wear midi, I look terrible, so I bought the dress shortened it to knee length which has worked wonderfully well. Sorry but it was just too long for me, it's now 10 CMS off the length and perfect”
“At £50 in sale still expensive for an unlined see through dress only real use for over swimsuit .
In appropriate for most phase eight customers.
Lovely colour nice broderie anglais cotton needs cotton lining. Perfect fit and length except for chest area. Why does phase eight only make clothes based on the 1950s pear shape?
Returned.
Disappointed with all 3 items ordered thank goodness it was free returns.”
Hi there,
Thank you for getting in touch.
I am so glad to hear you are happy with our service.
We hope to see you shopping with us again soon.
Kindest Regards,
“It arrived without the slip. According to another customer's review, it should have come with the matching colour slip, but it didn't. I can't wear it without the slip, so I returned straight away. My returned parcel was delivered to your company nearly 4 weeks ago, but I haven't received my refund.”
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Kind regards,
Hello there,
I am truly sorry to hear that we have let you down on your order this time because you have not received your return.
I can assure you that is not our usual level of service at all.
Please do send a photo of the postage receipt to our customer service email and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Hello There,
Thank you for taking the time to leave us feedback. I am very sorry to hear that you are disappointed with the quality of this garment and it was unsuitable for you. I have now passed this on to our technical team to review for the future as we want our sizing and styling to be as accurate as it possibly can. I hope you were able to receive a swift refund and have found an alternative item.
Please do get in contact with our customer services team so we can assist you further.
Kind regards,
Phase Eight Customer Care
