Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the quality of your new garment. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with our product. I am very sorry to hear that you are disappointed with the fit of this garment and it was unsuitable for you. I have now passed this on to our technical team to review for the future as we want our sizing and styling to be as accurate as they possibly can.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us.
Kind regards,
Phase Eight Customer Care
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
“This dress is overpriced, I feel, as the sequins have loosened and some have fallen off which is difficult to repair and the spare sequins supplied are insufficient for the quantity missing.
The front is also very low.”
“For the price the dress was very poor quality. Beads falling off it before I even tried it on, and the front was very low, would not advise to buy unless you are flat chested. Very disappointed.”
Hello there,
I am truly sorry to hear that we have let you down on your order this time because your order was not packaged beautifully which lead to the dress being faulty and had bead falling off.
I can assure you that is not our usual level of service at all. If you still need our assistance, please do get in touch and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Hi There,
Thank you so much for your feedback. Congratulations on finding the right dress for the special occasion! It's great to hear that you were able to order and return dresses until you found the perfect one without any issues. The assistance from the staff at the Bluewater store is an added bonus and can make the whole process smoother. Have a lovely rest of your day.
Kind regards,
