Thank you for taking the time to leave us feedback.
We are so very sorry to hear that the dress arrived in such poor condition.
This is not the level or service we expect to deliver to our customers and for our garment's to arrive in this way. We will therefore pass on this feedback to the dispatch team to ensure that this does not happen again.
Once again, we are so sorry for this.
We hope you have a lovely afternoon.
Kind Regards,
Thank you for your feedback, unfortunately we are unable to do anything regarding the taxes as they are set by the country itself, but you can contact your local tax office to reclaim for any returns
We are so very sorry that the rebound portal has this issue please contact our Customer Service department on the chat service or call 020 8877 400.
They will be able to advise with an address that you can send your items back to direct.
