“Sadly I returned this garment as it swamped me : just too voluminous . Generous sizing and quality fabric but you need to be 6foot tall and wear heels !”
Hello,
I am sorry to hear that we have let you down on our service to you on your order this time as you are waiting for a refund. We do ask for 14 working days to refund orders , this can be seen on the Phase Eight website under returns.
Looking at your order I can see that we have been in touch with you. If you need further assistance, please do contact our customer care team who will be happy to help you.
I do hope that this has not deterred you from ordering from Phase Eight in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
