“This dress was elegant and was a very good price. It was described as a navy floral dress but it looked more black . I wore it to a garden party at Buckingham Palace. The dress had hints of orange and wine floral. It was lovely, I wore it with a black bolero jacket and wine coloured shoes, hair accessory and handbag.”
Hello, thanks so much for your feedback.
I am so pleased you love your order, we hope you enjoy wearing it on many occasions and hope you can shop with us again soon!
Best Wishes, Phase Eight Customer Care.
Hello,
I am sorry to hear that we have let you down on our service to you on your order this time as your garments were received screwed up in a small bag, arriving looking like rags, that is not how we would like you to receive your order delivery. Looking at your order I can see that you have been refunded in full .
Please be assured that this will be passed on and addressed with the relevant team, as we want you to have the best customer service while shopping with us.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi there,
Thank you for your feedback, we're so pleased to hear you've had a smooth shopping experience with us, we hope you are enjoying your new purchases.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
“Great dress - already have two of this style dress from previous seasons. Slightly too autumnal/wintery to wear for an upcoming summer wedding but think I'll keep it anyway for events later in the year.”
