Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received from our couriers and order system. There appears to have been an issue with your order and it went through on a collect from store delivery status. This may have been due to a system error and will have caused a delay in your delivery. Please accept our apologies for this, we will be passing your feedback on to our team to look into this.
Kind regard
