Good afternoon,
Thank you for taking the time to leave feedback. I sincerely apologise for the disappointment caused by receiving a faulty item. This is certainly not the level of quality or service we strive to provide.
I can confirm that the issue has now been resolved. If there is anything further I can do to assist you, please do not hesitate to reach out.
Once again, I apologise for the inconvenience, and I truly appreciate your patience.
Best regards, Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave feedback, we're so pleased to hear you received great customer service in our Ilkley store! I have passed your feedback along to their Store Manager.
Thank you for being a valued customer.
Kind regards,
Phase Eight Customer Care
