“It was all stretched and generally in bad condition - felt like it had been returned from someone else and no one bothered to QA it before it was sent to me!”
Thank you for your feedback this dress does indeed come with a tie belt and a under slip so I can only apologise if you were told otherwise. I hope that you have now received your refund for the dresses return
Hello Lynn, Thank you for taking the time to leave us some feedback about your order with us. I truly apologise for the unacceptable condition the order arrived in. Here at Phase Eight, it is extremely important that our valued customers have an enjoyable and smooth shopping experience with us, and I am very disappointed that we have let you down on this occasion. I will make sure that this is passed on as this is not Phase Eight standards so that this can be investigated internally by our team. We do not have an automated chat service here at Phase Eight customer care so it would have been one of the team you was speaking with, I do apologise if it didn't seem it at the time. I have sent you an email regarding the situation and I hope this reflects how truly sorry we are for the issues that happened.
Best wishes, Victoria @ Phase Eight Customer Care.
