Hello,
Thank you for taking the time to leave us your feedback and we are extremely sorry to hear that you are not satisfied with the packaging. We sincerely apologise that we have let you down on this occasion. Your review was passed onto the appropriate department to investigate to make sure this does not happen again in the future. We can see from your order that this issue has now been resolved, however, if there is anything else we can do for you please do not hesitate to contact us.
Thank you for shopping at Phase Eight.
Kind regards,
Phase Eight Customer Care
“This dress is absolutely beautiful andd a great fit. However, when spending £129 on a dress I'd expect it to last. After just one wear the stitching in the hem of the dress has come loose meaning I'll have to pay to have it fixed. Disappointing. I also feel that paying for postage when spending such a large amount is a steep cost, especially as I'd been to a store 35 miles away from my home and I couldn't get the right size.”
Thank you for your feedback,
If you ever order anything that then goes onto promotion within a few days we will happily honour the promotion price, you will need to call us and confirm that you will be keeping the item, as once we refund the discount it would make the item non-returnable.
This would also apply to items purchased during a promotion that are then returned and re-ordered due to size or fault.
We would then refund the price difference back to your original payment method.
No one loses out at Phase Eight as long as we are made aware.
