“I received the dress folded in a bag, no hanger. One of the loops on the sleeve to go around the button had come unstitched and the button was missing on the neck, fortunately there was a spare.”
“This dress is stunning, well made and hangs beautifully my only difficulty is I’m short and therefore it is so long, would have loved a petite option”
“Stunning dress
Although it is fitted it does a good job of hiding all the lumps and bumps . The best part is that I paid less than half price for it. Love it”
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received from our couriers, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future. If you are still having issues with your order, please do not hesitate to contact us and we can look into the matter further.
Kind regards,
Hi there,
Thank you for your feedback, we're pleased to hear you've had a smooth shopping experience with us.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that the button loop on your new dress has snapped. Please contact us directly and we can assist further with this.
Kind regards,
Phase Eight Customer Care
