Thank you for your feedback,
I can only apologise for this the warehouse have been made aware of this issue, Our stores can press any items that arrive creased or we will cover to have this done at a dry cleaners up to £20 if a receipt is produced.
Thank you for your feedback,
I do apologise that your order was delivered in unsuitable packaging I will pass this to our warehouse team to prevent this in future
Hi there,
Thank you for your review. I'm so sorry that you have not received your refund for your return.
Please email us with your proof of postage at -
webenquiries@phase-eight.co.uk
As soon as we have this from you, we can chase up your refund.
Kind regards,
Phase Eight Customer Care
Hello there,
I am truly sorry to hear that we have let you down on your order this time because your white beautiful jumpsuit arrived and sadly it was dirty. I can assure you this is not what we expect here at Phase Eight.
I can assure you that is not our usual level of service at all. If you still need our assistance, please do get in touch and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Hello,
I am sorry to hear that we have let you down on our delivery service to you on your order this time as the package was crushed, that is not how we would like you to receive your order delivery.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the quality of your new garment. I have passed this onto our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
