“This was a pretty dress and nice material but was ruined by being stuffed into a small plastic bag. It was so creased when I opened it I immediately returned it. Paying £90 for a dress one expects it to be packaged with care. I shall not buy anything on line from Phase Eight again.”
“I love the style, and the little glitters in the material al cute. But it is a great pity this is a faux wrap dress, unlike a real wrap dress you cannot adjust anything.
Also, the lining is made of polyester, which makes a potentially cool an floaty dress sticky and sweaty. The polyester lining is really a great pity. What is the use of a nice breathable outer material if you use synthetic lining? Minus points for that.”
“I'm tall, 5' 11'' and I felt that the high low hem didn't work for me. I also found the back zip difficult to do up by myself and the metallic thread made the fabric feel a bit scratchy. This is a well made dress just not for me.”
Hello,
Thank you for taking the time to leave your feedback. I am sorry to hear that your order arrived creased due to being packed in such a way. This is not the high-quality clothing you should expect from us. I will, of course, pass this feedback on to the relevant team to ensure this will not happen again in the future.
Kind regards,
Phase Eight Customer Care
Hello,
I am sorry to hear that we have let you down on our service to you on your order this time as your order was missing in transit.
Looking at your order I can see that we have refunded you. If you need further assistance, please do contact our customer care team who will be happy to help you .
I do hope that this has not deterred you from ordering from BRAND in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
