Hello there,
I am truly sorry to hear that we have let you down on your order this time because you have not received your full order. I can only imagine how upsetting this must have been for you.
I can assure you that is not our usual level of service at all. If you still need our assistance, please do get in touch and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
“Lovely dress, I ordered 2 for fit and because it was in petite. As usual petite sizing is always slightly smaller and this was the case with these dresses. I had to take the bigger of the 2 which meant it waas slightly larger in certain areas”
Hi there,
Thank you for your review. We are so pleased to hear you are happy with our service to you and our products. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Kind regards,
