“Mijn recente aankopen bij Phase Eight tijdens hun sale hebben mijn kledingkast zeker opgefrist. De kwaliteit van de kledingstukken was indrukwekkend, met perfecte pasvormen en luxe stoffen. Echter, mijn vreugde werd getemperd toen ik bij levering geconfronteerd werd met onverwachte invoerrechten van maar liefst 40%. Dit liet een zure nasmaak achter op mijn anders zo plezierige winkelervaring. Hoewel de kleding zelf fantastisch is, raad ik toekomstige kopers aan om op te letten voor verborgen kosten bij internationale leveringen.”
Hello there, thank you for taking the time to leave Phase Eight a review. I am so pleased to hear you loved the items you ordered. However I am sorry that you was not informed about customs and tax costs. Sadly some of our international orders are subject to customs and this costs is not created by Phase Eight. All information is also stated on our delivery page under 'international delivery'.
Thank you for bringing this to my attention and I hope we welcome you back soon and can improve your customer experience.
- Phase Eight customer care
Hi there,
Thank you for taking the time to leave us feedback, and I am very sorry to hear that you are disappointed with the quality of your new garments. I have passed this on to our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you are happy with the service received while shopping with us.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
