Hello,
I am sorry to hear that we have let you down on your order this time.
It is most important to us that our customers have an enjoyable and smooth shopping experience with us at Phase Eight and I am disappointed that we have let you down on this occasion. I do hope that this has not deterred you from ordering from us in the future as we do value your custom. If you still need our assistance our customer care team will be happy to assist you. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi there,
Thank you for your feedback, we're so pleased to hear you've had a great ordering experience with us.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for your feedback, we're so pleased to hear you've had a smooth experience ordering and returning items with us. We're sorry to hear the dresses were unsuitable, we're glad your refund was received without issue.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for your feedback, we're so pleased to hear you've had a great experience in our Wimborne store, I have passed your kind comments on to the store Manager.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
“The dress was as described but I found the neckline didn’t fit well and kept gaping. I ordered a size 14 which was the correct size for my measurements and the fit at the waist and hips was fine.”
Hello,
Thank you for taking the time to share your feedback with us. We're pleased to hear that you had a positive experience with our ordering and delivery service, and that your item arrived promptly and well-wrapped.
We're sorry to hear that the item wasn't suitable for you, but we're glad that you were able to return it to your local store. We understand that sometimes products may not meet our customers' expectations or needs, and we're always happy to help with returns or exchanges.
Thank you again for your review, and we hope that you will consider shopping with us again in the future. If you have any further comments or suggestions, please don't hesitate to let us know.
Kind Regard
Hello,
Thank you for taking the time to leave a review about your recent shopping experience with us. We're so glad to hear that you found our service efficient and that you loved your purchase, although it didn't quite fit.
We're glad that the return process was easy and hassle-free for you, and that the instructions provided were clear. We understand that returning items can be a hassle, so we strive to make the process as easy and convenient as possible for our customers. Kind Regards
Hi there,
Thank you for your feedback, we're sorry to hear your order wasn't quite right, we hope you were able to find a suitable alternative.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for your review. We are so pleased to hear you are happy with our website and our service to you. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
