Hello,
I am sorry to hear that we have let you down on our delivery service to you on your order this time as the package was crushed, that is not how we would like you to receive your order delivery.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hello,
I am sorry to hear that we have let you down on our service to you on your order this time as your Gift card refund was not received.
Looking at your order I can see that we have refunded you . If you need further assistance, please do contact our customer care team who will be happy to help you.
I do hope that this has not deterred you from ordering from Phase Eight in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback. We are glad that you are satisfied with our service.
We hope to see you soon.
Kind regards,
Phase Eight
Hi there,
Thank you for your feedback, we're very sorry to hear your order arrived poorly packed, this is not the way you should expect our items to arrive and I have passed this along to our Warehouse Team to ensure future orders are packaged more suitably in the future.
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
“Beautiful looking dress on the model.. however.. its a wrap dress I don't wear wrap dresses they never look right on me but I do not recall the description saying wrap dress. . It said zip fastener. The dress and lining are so sheer it looks awful on. This dress would not be suitabld for a middle aged size18 mother of the bride..”
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great shopping experience.
We look forward to you shopping with us again.
Kind regards
Hi there,
Thank you for your review. We are so pleased to hear you are happy with our products and the returns process. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
