Hi there,
Thank you for taking your time to leave a review. We're so glad you found the website easy to use and your order arrived quickly. We look forward to you shopping with us again.
Kind Regards
“Lovely dress but quite a full skirt.
Unfortunately when the package was opened there was a strong smell of perfume on the top half of dress. Obviously been worn/ tried on previously.”
Hi,
We're glad to hear that your ordering process was easy and that your delivery was quick. If you have any further questions or need assistance, feel free to reach out.
Best regards.
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with both our product and the service provided and we are so happy to hear that you are pleased with the fit and quality, we look forward to you shopping with us again.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us
Kind regards,
Phase Eight Customer Care
Hi Shona,
Thank you for taking the time to leave us feedback, and I am very sorry to hear that this is the service that you have received. There appears to have been a delay in the dispatch of your order and then further delays due to our courier company, this is not up to our usual standard at all, and I will pass this on to the relative people to investigate to make sure this does not happen again in the future.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the sizing of your new garment. I have passed this onto our technical team to review for the future as we want our sizing to be as accurate as it possibly can. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
Phase Eight Customer Care
“Beautiful and smart, this lovely dress is really good quality, fits well, and has pockets! :-)
I looked long and hard for a dress for a very special occasion, and I was delighted to find this in my size. I'm very happy with it.”
Hello,
Thank you so much for taking the time to leave this review! We are thrilled to hear that you had such a positive experience shopping with us and that you were able to find the perfect dress for your special occasion. We are also delighted to hear that our staff in the Milton Keynes store were able to assist you in ordering the correct size online and select a fascinator to coordinate with your dress. It is wonderful to hear that you received your order quickly and that you are pleased with the quality of the dress. Thank you again for your kind words, and we look forward to serving you again in the future!
Kind Regards
“Ordered for my wife for a wedding. Dress fitted well and material was nice but felt the dress was constructed cheaply. The dress had a large Chunky gold Zip down the back which in our opinion would have looked much nicer with a finer concealed zip to the back. Hence why we thought the garment for its price had been produced cheaply rather than time invested in making a nicer finished garment”
Hi there,
Thanks for taking the time to leave feedback. We're happy to hear that you're pleased with our level of service.
We hope you have a lovely rest of your day.
Kind regards,
