Hello there,
Thank you for taking the time to leave this feedback.
I am so sorry to hear that your beautiful new purchase arrived faulty, this is not our usual high-quality standard, and we sincerely apologise for this. This is definitely not how we expect garments to arrive, and I am disappointed to see our usual quality check standards haven't been met by our dispatch team.
I will of course pass this feedback to the team to improve our future services.
kind regards
Phase Eight customer care
Hi there,
Thank you for your feedback.
We are so glad you are happy with our service.
We hope to see you shopping with us again soon.
Kindest Regards,
Phase Eight Customer Care
