Thank you for your feedback,
I can only apologise for this the warehouse have been made aware of this issue, Our stores can press any items that arrive creased or we will cover to have this done at a dry cleaners up to £20 if a receipt is produced.
Hello, Thank you very much for taking the time to leave us some important feedback and a 2 star rating, I do hope next time we are able to achieve our usual 5 stars.
Thank you for the feedback on our team members, this has been passed on so they get the recognition they deserve.
I do truly apologise for the issues with your orders, this is unacceptable service and we really appreciate you taking the time to let us know so we can work to ensure this does not happen to yourself or another customer again. Here at Phase Eight, it is extremely important that our valued customers have an enjoyable and smooth shopping experience with us, and I am very disappointed that we have let you down on this occasion.
We do hope to welcome you back to shop with us again soon.
Best wishes, Victoria @ Phase Eight Customer Care
