Hi there,
Thank you for your feedback, we're so pleased to hear you've had a smooth ordering and returns experience with us.
Kind regards,
Phase Eight Customer Care
Thank you for your feedback,
I am sorry that you did not find the quality as you would expect from Phase Eight.
I will be passing your comments on to our garment team
“Quality products, generous sizes and fast delivery. However Ideally i needed a smaller size dress but the smaller size was out of stock.
Ideally I wanted to try the smaller size dress but was told by customer services they had no visibility of any restocks at all for this item.
I didn't want to send the larger dress back incase I ended up with no dress at all, as it's for my son's wedding so wanted something special.
I keep checking online but the smaller size still isn't showing and now I've had the larger size dress for over a month so don't think I'd be able to return it should I wish to swap for the smaller size.”
Dear Amanda,
Thank you for taking the time to leave feedback. We're sorry to hear we've been unable to provide a smaller size for you. Please contact us directly regarding your returns period on the existing dress, we will gladly honour your return outside of the return window.
Kind regards,
Phase Eight Customer Care
Hello Amanda,
Thank you for taking the time to leave us your feedback and we are extremely pleased to hear you are impressed with our products, delivery and return service. We will make sure to pass your compliment onto our department!
Thank you very much for choosing Phase Eight!
Kind regards,
Phase Eight Customer Care
