Hello there,
I am truly sorry to hear that we have let you down on your order this time because the zip was not good for you.
I can assure you that is not our usual level of service at all. If you still need our assistance, please do get in touch and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
“Ordered this dress for my son’s wedding. Loved the colours and the style . Just didn’t fit. Too tight across the underarm. I think that’s my shape rather than the dress.”
Hi there,
Thank you for your positive review! We are so pleased to hear you are happy with your dress and is perfect for your daughter's wedding. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
