Hi there,
Thank you for taking the time to leave this feedback, I am delighted to hear that you are happy with our service. I hope you are enjoying your new purchase. We look forward to you shopping with us again soon.
Kind regards
Phase Eight customer care
“Lovely dress however due to the amount of gathered material at the waist the concealed zip was impossible to do up even though the dress was plenty big enough”
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear of that there was an issue with the refund of your returned items. At Phase 8, we place utmost importance on ensuring a seamless shopping experience, and it deeply saddens this has not been met in your instance.
I can confirm that a full refund has been processed. We sincerely apologise for the inconvenience you have been caused due to this discrepancy and look forward to future opportunities to serve you better.
Kind regards,
Tobi, Customer Service Associate at Phase 8.
Hello,
Thank you for letting us know exactly what you didn’t like about the Petite Emmie Asymmetric Hem Dress , this means we can make the design team aware so they can aim to improve future designs.
I do hope that you will give us a second chance and shop with us again as we value your custom.
Thank you for taking the time out of your day to provide us with your feedback and for bringing this to our attention, as we value your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
