“While I love the style and colour of the dress I had to return it because the zip is sewn in in such a way that it gets stuck and it does not hang very well at the hem due to the way it has been stitched.”
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the quality of your new garment. I have passed this onto our technical team to review for the future.
Kind regards.
“Lovely dress however due to the amount of gathered material at the waist the concealed zip was impossible to do up even though the dress was plenty big enough”
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear of that there was an issue with the refund of your returned items. At Phase 8, we place utmost importance on ensuring a seamless shopping experience, and it deeply saddens this has not been met in your instance.
I can confirm that a full refund has been processed. We sincerely apologise for the inconvenience you have been caused due to this discrepancy and look forward to future opportunities to serve you better.
Kind regards,
Tobi, Customer Service Associate at Phase 8.
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
