Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
“Fabulous jumpsuit. Lace was delicate and good quality. Only downside was the legs were far too long. It seems Phase Eight think everyone is over 6’feet tall. Other than that the fit was perfect”
Good afternoon
Thank you for taking the time to leave a review on your experience with Phase EIght and we re so pleased you found the delivery timeframe to be prompt and we hope you continue to enjoy shopping with us.
Phase Eight Customer Care
Hi,
Thank you for your kind words about our jumpsuit. We're glad you found it classy. We apologize for the inconvenience with the zipper and sizing. Your feedback helps us improve. If you need any further assistance or have any other concerns, please let us know.
Best regards
Hello,
I am so very sorry to hear that you received your Jumpsuit in less than perfect condition. This is not our usual level of customer service at all.
Please be advised that this will be raised internally with the relevant team for training purposes. Looking at your order I can see that we have refunded you, but if you need further assistance, please do contact our customer care team who will be happy to help you.
I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes.
Kay @ Phase Eight Customer Care
