“A beautiful dress which is much better in reality than in the pictures. The petite fitted perfectly & I was able to match it with a hat in-store, which I’ve also ordered. Now ready and looking forward to my son’s wedding”
Hello
Thank you for taking the time to leave this feedback.
It is always great to hear a customer has received excellent customer service and we hope that you enjoy wearing your gorgeous new outfit! We look forward to you shopping with us again soon!
Kind regards, Phase Eight Customer Care
Vielen Dank für Ihr Feedback. Leider können wir bezüglich der Steuern nichts unternehmen, da diese vom Land selbst festgelegt werden. Sie können sich jedoch an Ihr örtliches Finanzamt wenden, um etwaige Rückerstattungen einzufordern
“nice dress, but far too long for a petite 5ft 1 lady. Would be nice if you offered a shortening service. Disappointed that you say free returns and then charge for it by deducting the money when putting back into account”
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with the fit of your new garment. I have passed this onto our technical team to review for the future as we want our sizing and styling to be as accurate as it possibly can. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
Hi Tina,
Thank you for taking the time to leave this feedback. I am delighted to hear that you are happy with our service. I am sorry to hear that we have let you down on the garment's packaging and the pricing for the sales item. I will, of course, pass this feedback on to the relevant team.
Kind regards,
Phase Eight Customer Care
