Hello,
Thank you for your feedback and for highlighting our well-organized service. We're sorry to hear about the inconvenience caused by significant customs fees, which may complicate international deliveries. We understand how this can impact your shopping experience.
We appreciate your feedback regarding our online assortment being more extensive than that of our local shop. We're constantly working to improve our in-store selection to meet your needs better.
Thank you for choosing us and for sharing your thoughts. We look forward to serving you better in the future.
Kind regards,
Phase Eight Customer Care
“Beautiful dress with lovely lace detailing and colour.
Ordered my normal size but had to send back and swapped for the next size down due to the style of the dress.”
Hi There,
Thank you for taking the time to provide us with feedback! We are incredibly happy to hear that you were pleased with both our product and the service provided and we are so happy to hear that you are pleased with the fit and quality, we look forward to you shopping with us again.
As such under each product you can find the measurements for which the model is wearing and we do have the size guide link for more details https://www.phase-eight.com/shopping-with-us/size-guide.html.
Here at Phase Eight, it is extremely important that our loyal customers have an enjoyable and smooth shopping experience with us
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you are happy with the service received while shopping with us.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
