“Purchased to wear for a beach wedding in the Caribbean, I love the style the print and the material. Agree with other reviews it’s not true to size.. I’m on busty side so sized up but had it taken in at waste.”
Hi there,
Thank you for your feedback.
I am so sorry to hear the item did not arrive as expected. I will pass this on to the relevant team and courier to ensure this does not happen again.
Kindest Regards
Phase Eight Customer Care
It's wonderful to hear that you're happy with your dress! A good fit and quality material are key elements in a satisfying purchase, especially when you find something that meets your expectations. I'm glad to hear that it was exactly as you expected. Enjoy wearing it!
Hello,
Thank you for sharing your feedback with us. We're glad to hear that your order arrived promptly within a week. However, we apologize for any inconvenience you experienced with the refund process.
We understand the importance of timely reimbursements, and we're sorry for the delay you've encountered. Our team is working diligently to process returns and refunds as quickly as possible. Please rest assured that we have noted your feedback and will take it into consideration to improve our refund efficiency.
If you have any specific concerns regarding your refund or need any assistance, please don't hesitate to reach out to our customer service team. We're here to help and ensure a smooth resolution for you.
Kind Regards
“Lovely dress but was delivered in a tightly bound parcel so was exceptionally creased - unfortunately I sent it back as I wasn't confident the creases would drop in time for my occasion”
Hi there,
Thank you for your review for the dress. I'm so sorry that the dress had arrived creased and poorly packaged. This is not a reflection of our usual standards of service to our customers and I will feed this back to the team, to prevent from happening again. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with our returns service, I will definitely be passing this onto the relative people to investigate to look into for the future.
Kind regards,
