Hello there,
I am truly sorry to hear that we have let you down on your order this time because you received the incorrect size, I can only imagine how upsetting this must be.
I can assure you that is not our usual level of service at all.
I will certainly raise these comments with our team to prevent this from happening again.
If you still need our assistance, please do get in touch and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Hello,
I am sorry to hear that we have let you down on your order this time with your delayed dispatch. Looking at your order I can see that we have resolved this for you.If you still need our assistance please do get in touch and our customer care team will be happy to assist you.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
“Shirt waisted dress with soft pleats on the sleeves, boddice and skirt. A matching, navy jacket in a bolero style with bow detail on each sleeve. I also bought the dress in the photo on a subsequent visit. I had tried it on and liked it but it wasn't suitable for the occasion. I came back on a subsequent visit. The item in my size had to be ordered in and posted to me. It was an excellent experience too.”
Hi there,
Thanks for taking the time to leave feedback. We're happy to hear that you're pleased with level of our service.
We hope you have a lovely rest of your day.
Kind regards,
Hi there,
Thanks for taking the time to leave feedback. We're happy to hear that you're pleased with our level of service.
We hope you have a lovely rest of your day.
Kind regards,
Hi there,
Thank you for your feedback, we're pleased to hear you're enjoying your new purchase!
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
Hello
Thank you for this feedback. I am sorry to hear that you are unhappy with how the order arrived in such packaging. This is not the usual high level of service you should expect from us. We are always looking at ways to improve our service and packaging. I will pass this feedback on to the team.
Kind regards.
