“I received the dress very damaged.
Send it back , they received it back on 27 th of november..
Today, 19 th of december I am still not reimbursed.
I am really very disappointed.”
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received from our couriers, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future. If you are still having issues with your order, please do not hesitate to contact us and we can look into the matter further.
Kind regards,
Hi there,
Thank you for your feedback.
We are so glad to hear you are happy with our level of service.
We hope to see you shopping with us again soon.
Kindest Regards
Phase Eight Customer Care
Hello there,
I am truly sorry to hear that we have let you down on your order this time because both items were not packaged perfectly. I am also sorry that you are still awaiting for a refund. I can assure you that is not our usual level of service at all.
Please do send a photo of the postage receipt to our customer care email and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Hello,
I am so very sorry to hear that you received the wrong size and the dresses were not as you expected. This is not our usual level of customer service at all. Please be advised that this will be raised internally with the relevant team for training purposes. I can see that we have refunded your order for you. I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
