Hi there,
Thank you for your call.
We are so glad to hear you are happy with our service.
We hope to see you shopping with us again soon.
Kindest Regards,
Phase Eight Customer Care
Hello
Thank you for taking the time to leave this feedback.
I am sorry to hear one of your order did not arrive and we were unable to refund you for this, our policy is to allow 10 working days form dispatch before we can deem an order missing, I apologise for the disappointment this has caused.
I can see this order only had 1 item, if the order issue has not been resolved please get in touch with us so we can assist you with this:
https://www.phase-eight.com/here-to-help/contact-us.html
Kind regards
Hi there,
Thank you for your feedback. We are grateful for your comment about online ordering but sorry to hear of your disappointment with the service you have received in store. I can assure you this is not what we want our customers to experience when shopping with us. We will be passing this onto the area manager to be looked into for the future.
Kind regards,
