Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Kind regards,
Hi Sime,
Thank you for taking the time to leave this feedback, This is not the usual high level of service you should expect from us. Please do get in touch with our customer service team, who can assist you with this.
Kind regards, Phase eight customer care