We sincerely apologise for this delay and any inconvenience it may have caused. Please be assured that our technical team is treating this issue with the utmost urgency and is working diligently to process your refund as a top priority.
We are making every effort to resolve this matter by the end of the week. However, if we are unable to do so, please rest assured that we will keep you updated on the progress until the issue is fully resolved.
Thank you for your patience and understanding. If you have any further questions or concerns, please do not hesitate to contact us.
Hi there,
Thank you for taking the time to leave us feedback, we're so pleased to hear you had great service in store! We are sorry to hear you were disappointed with your purchase and hope you received a quick refund.
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for taking the time to leave feedback, we're so pleased to hear you've had a smooth shopping experience with us. Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for your feedback, we're sorry to hear your coat was received with a different price tag to what was advertised online, this has been fed back to our Products team for future review. I can see a full refund has now been made, however if there's anything else we can assist with please contact us directly.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
