Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great shopping experience.
We look forward to you shopping with us again.
Kind regards
Hello,
I am sorry to hear that we have let you down on your order this time when returning your item to a store.
It is most important to us that our customers have an enjoyable and smooth shopping experience with us at Phase Eight and I am disappointed that we have let you down on this occasion. I do hope that this has not deterred you from ordering from us in the future as we do value your custom. If you still need our assistance our customer care team will be happy to assist you. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi there,
Thank you for your review. I'm sorry that your purchase was right for you and you are able to find a more suitable alternative. I will pass on your feedback about the sizing to the team for review.
Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
“When on the zip sticks at the waist band where there is a change in the thickness of the fabric , tried 2 and they were both the same so had to return.. great shame as I loved the fabric, style and fit, but was too worried I’d get stuck in it as couldn’t get the zip to go down fully”
Hi there,
Thank you for your review. We are so pleased to hear you are happy with our returns process. I hope you were able to find a suitable alternative.
Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for your review. We are so pleased to hear you are happy with your purchases and packaging. I'm sorry that your order was delayed. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
Hi There,
Thank you so much for your feedback We are happy to hear that you are pleased with our services. Have a lovely rest of your day.
Kind regards,
