Hi there,
Thank you for your generous feedback.
I am so glad to hear you are happy with our service.
We hope to see you shopping with us again soon.
If you have any other questions please let us know.
Kindest Regards,
Hi!
Thanks for taking the time to leave us this feedback. We're pleased to hear that you were happy with the service you received from us on this occasion! We look forward to hearing from you again!
Kind regards.
Hello,
I am so very sorry to hear that you received your order in less than perfect condition. This is not our usual level of customer service at all. Please be advised that this will be raised internally with the relevant team for training purposes.
If you need our assistance, please do call our customer care team and we will be happy to help you. I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
“The jumpsuit was missing a popper and therefore unwearable. This was disappointing as if it had been properly finished it would have been just what I wanted.”
Hello,
Thank you for taking the time to leave this feedback. I am sorry to hear that the jumpsuit arrived with a fault. This is not the high-quality clothing you should expect from us. , this should not have passed our quality check and does not live up to our usual high standard of service. The postage charges have been refunded now.
Kind regards,
Phase Eight Customer Care
“This jumpsuit is lovely, the fit was lovely apart from the leg length, I am only 5ft tall so it was too long for me so I will have to pay to have it turned up, but I really liked the look so I made my mind up to keep it. The material feels lovely on, I thought it might have felt heavy but it’s not. I would say it is true to size. I am a size 16 and I ordered a 16 and it was a perfect fit apart from the length of the leg. I wish they had made it in petite. I would definitely recommend the jumpsuit.”
Hi,
Thank you for taking your time to leave a review. We are so pleased you had a great customer service experience.
We look forward to you shopping with us again.
Kind regards
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that you are disappointed with our delivery service, I will pass this onto the relative people to investigate to make sure this does not happen again in the future.
Kind regards,
“I loved this item when I saw it and it fits perfectly (14). Leg length is perfect and needs no alteration. Feels great on and is very easy to get in and out of. Really happy with this.”
Hello there, thank you kindly for sharing your feedback with us. We're pleased to know that you've experienced a high level of service when shopping with us and we are sure that your purchase will make a great addition to your wardrobe! Kind regards,
