“A simple but luxurious empire line dress with the subtle sheen of pure silk chiffon. The bodice gapes a little, needing a stitch put in to make it wearable. Otherwise it’s perfect.”
“Beautiful dress that fitted perfectly but as with so many Phase Eight dresses was way too long. Petite options in Phase Eight are too short.
It was silk but packaged in a tiny plastic bag so completely creased by the time it arrived.
Looked awful. Shame because it had the potential to be perfect.
I realise that we are all trying to be more environmentally friendly but these small plastic bags do nothing for these rather expensive dresses especially when they are made of silk.
Packaging needs improving.”
“Rated it 1 star because of the condition it arrived in. I’ve rated the fit as small because I had to put something but I didn’t try it on. There was no point as I knew I was sending it back”
Hi Wendy,
Thank you for taking the time to leave this feedback. I am very sorry to hear your dress arrived very creased,. This is not up to our usual high level of service you should expect from us, I will of course pass your feedback on to the relevant teams. We are always looking at how we can improve. I am glad to see that you received a swift refund for the dress.
Kind regards.
Phase eight customer care
