“Beautiful dress, unfortunately returned as just not generous enough in the bust area, and even with a racer back bra, the straps still showed at the front end I don't feel comfortable wearing strapless bras.”
Hello,
I am sorry to hear that you had a poor customer experience online. If you need further assistance please do get in touch with our customer care team who will be happy to assist you.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi There,
Thank you so much for your feedback. We are happy to hear that you are pleased with our services. Have a lovely rest of your day.
Kind regards,
“The first dress I had to return, when I noticed a fault in the fabric resulting in an unsightly while line at the front of the dress. I returned this one in store & ordered another online. The second one was fine but I will need some slight alterations due to the fit around the bust. Lovely dress though, perfect for my sister's wedding.”
Hi there,
Thank you for getting in touch.
I am so glad you are happy with our service. We really appreciate your feedback.
We hope to see you shopping with us again soon.
Kindest Regards,
“The dress is lovely, but the pockets that sit on the side stick out.. so I thought it must have been my figure, but in fact I went in store and asked to try on regular sizes ( as I ordered petite) and bigger sizes (16 and 18) .. all of them were the same. The pockets stuck out unattractively.
I loved the dress and asked a seamstress to press it, still stuck out, stitch the pockets, they puckered, and so in the end she removed the pockets and sewed them up.. success..
she agreed the dress was made incorrectly”
Hello Caroline,
Thank you for taking the time to leave this feedback. Sorry, to hear the garment did not meet up to your expectations. I have passed this on to our technical team to review for the future. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards,
Phase Eight Customer Care
“On my 4th return - ripped internal seam this time. Quality of workmanship poor and not worth the money. However, love the style of the dress (wedding guest dress), and would love one that was just made properly.”
Hello there,
Thank you for taking the time to leave us your feedback.
I am ever so sorry that you have had 4 of the Petite Clea Dresses and all have ripped on the internal seam, this is certainly not what we would expect and we will pass this onto our design team to look into further.
I sincerely apologise for any inconvenience or disappointment this has caused.
Kind regards, Phase Eight Customer Care
“I really liked this dress - style and colour. Unfortunately, the 1st one I ordered was defective as 1 side of the neckline was longer than the other, so it gaped. The 2nd one was symmetrical but sadly both sides were "long" so it was too loose. Very odd.”
Hi there,
Thank you for your lovely feedback.
I'm delighted to hear you are satisfied with our service.
Thank you so much for your purchase and patience.
Have a lovely day
Kind regards,
