Hello Steffen, Thank you for your kind words about our dresses! I’m so sorry for the frustration you experienced with the return process. I understand how disappointing that must have been, especially when you were expecting a quicker resolution. I have passed on your comments, to help us improve our return services for international customers.
After looking into your account, I’m pleased to confirm that your refund has now been processed. I truly appreciate your patience and understanding and I apologise for any inconvenience this caused. Kindest regards,
Phase Eight customer care
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that this is the service that you have received from our couriers, this is not up to our usual standard at all and I will pass this onto the relative people to investigate to make sure this does not happen again in the future. If you are still having issues with your order, please do not hesitate to contact us and we can look into the matter further.
Kind regards,
Hi there,
Thank you for your review. We are so pleased to hear you are happy with our ordering, our products, delivery service and returns process. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
