Hi there,
Thank you for your feedback.
I am so sorry to hear you are still waiting for a refund. If this is still unresolved please contact us directly so we can assist you further with this.
Kindest Regards,
“Love the dress that I bought, arrived quickly and the length is perfect for me, being 5ft 7" to wear with heels to a forthcoming wedding.
The size guide needs working on however. I always go to the size guide these days as I am losing weight however it seems to be a general size and not specific to each item. If I followed the size guide I should not have fitted in the size I bought. The larger one was out of stock so I risked it. There is still room in the bust on this smaller size.
Please start to size guide for each garment. If I can do it running my own independent store with 2 full time members of staff then Phase Eight can do it with the size of their team.”
Hello there,
Thank you for taking the time to leave us feedback and we're so sorry that our size guide was not accurate.
We will take this into consideration and work on improving our size guides for each individual item.
Kind regards
Hi there,
Thank you for your feedback.
We are so glad to hear you are happy with our level of service.
We hope to see you shopping with us again soon.
Kindest Regards
Phase Eight Customer Care
Hi there,
Thank you for your review. We are so pleased to hear you are happy with our ordering, our products, delivery service and returns process. Thank you so much for being our customer!
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for your feedback, we're so pleased to hear you received your order quickly and that you were able to return unwanted goods without a fuss.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
