Hello there,
I am truly sorry to hear that we have let you down on your order this time because you have not yet received your refund.
I can assure you that is not our usual level of service at all.
Pease do send a photo of the postage receipt to our customer service and we can certainly help assist you further.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Hi there,
Thank you for taking the time to leave us feedback, we're glad to hear you have had smooth experience when ordering and returning your purchase.
Thank you for shopping with Phase Eight, we hope to see you again soon.
Kind regards,
Phase Eight Customer Care
Hi there,
Thank you for your lovely feedback.
I'm delighted to hear you are satisfied with our service.
Thank you so much for your purchase and patience.
Have a lovely day
Kind regards,
Hello,
I am sorry to hear that we have let you down on your order this time.
It is most important to us that our customers have an enjoyable and smooth shopping experience with us at Phase Eight and I am disappointed that we have let you down on this occasion. I do hope that this has not deterred you from ordering from us in the future as we do value your custom. If you still need our assistance our customer care team will be happy to assist you. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
Hi there,
Thank you for your feedback, we're sorry to hear we were unable to exchange your online purchase. We are constantly looking for ways to improve customer experience and I have passed your comments on to our Team for review.
Thank you for shopping with Phase Eight.
Kind regards,
Phase Eight Customer Care
Hello,
What a shame that the dress wasn’t perfect for you. Thanks for letting us know exactly what you didn’t like about it though, this means we can make the design team aware so they can aim to improve future designs. I do hope you’ve been able to find another dress that is perfect for you.
Thank you for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
