Hello Wendy, Thank you for taking the time to leave this feedback for us. I’m deeply sorry for the ongoing delay and the frustration this return has caused you. I understand how frustrating it must be to wait so long for your refund, especially after you’ve already returned the item and received confirmation.
After looking into your account, I can see that the refund has since been processed. Please know that we are addressing this issue urgently to ensure it doesn’t happen again. Thank you for your patience and I sincerely again apologise for the inconvenience.
If there’s anything more we can do to help, please let us know via email. Kindest regards,
Phase Eight customer care
“Size of top didn't seem to match with the bottom. I had to let the waist darts out and the belt is very short, but I had to take the legs in on the hips as they jodhpured on me. I was prepared to do this as I got it for half price and I absolutely love the colour.”
“Was squeezed into a bag bo bigger than the size of a small book. Just looked like a tag when I opened it. These items are obviously being returned by others but not being reviewed by the shop. Again I didn’t even try it on.”
Thank you for taking the time to leave us valuable feedback. I am so sorry that your items arrived damaged. I can see we have contacted you via email to investigate this further. We look forward to your response.
Hi there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment arrived with you in the condition that it has, this is not up to our usual level of service at all and I will be passing this onto our warehouse manager to look into to ensure that this does not happen again in the future.
Kind regards,
