Hello,
I sincerely apologise for the inconvenience caused by the missing floral detail on your jumpsuit. Your feedback is invaluable, and I want to assure you that we have passed this information on to the relevant team to prevent any recurrence.
This situation falls below our usual standards, and I understand the frustration it may have caused. I can confirm that we have now addressed this matter, and I appreciate your patience during the resolution process.
We value your understanding, and your patience and feedback help us improve our services. If you need any further information or assistance, please do not hesitate to contact us.
Kind regards,
Phase Eight Customer Care
Hello,
I am so very sorry to hear that you received your Luisa One Shoulder Jumpsuit in less than perfect condition. This is not our usual level of customer service at all. Please be advised that this will be raised internally with the relevant team for training purposes. If you do need our assistance, please get in touch with our Customer Care Team who will be happy to help you. I do hope that this has not deterred you from shopping with us as we do value your custom. Thank you for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
