Hello,
Thank you for your feedback. We are very sorry you have not received your item in time. This is not what we would expect, and I assure you this is not common. I can see from your order that this issue has now been resolved, and postage charges have been refunded; however, if there is anything else we can do for you, please do not hesitate to contact us.
Kind regards,
Phase Eight Customer Care
Hello, Thank you for taking the time to leave us this feedback, we are pleased to hear how happy you are with our service and look forward to you shopping with us again. Kind regards
“I'm just over 5'7" and size 10 but my bust size means I have to purchase a size 12. There's a bit gape under the button by the bust, I've taken to a tailor to get a popper inserted and the puffy sleeves are too big for my broad shoulders, having those altered. I had to have the skirt taken in too. Basically, I paid an extra £30 for alterations but thankfully, I purchased in the sale. Absolutely loved the look and style, just a shame it's a funny size. As with most comments the sleeves are also really tight. I have to ask someone to help button them up!”
“Good quality, great style.
This is Midaxi on the model but was Maxi on me (I am 5 ft 5 in). I had the hem shortened a few inches, and also some width off the hips (I do not have the coveted hour glass figure). It also gaped a bit over the tummy so I had a popper added,
Now that I've had it altered, I love it.”
Hi there,
Thank you for taking the time to leave us feedback. I am very sorry to hear that this is the service you received from our couriers. This is not up to our usual standard at all, and I will pass this on to the relevant people to investigate to ensure this does not happen again. If you are still having issues with your order, please do not hesitate to contact us, and we can look into the matter further.
Kind regards,
Phase Eight Customer Care
Hello there,
I am truly sorry to hear that we have let you down on your order this time because your dress arrived with some buttons missing, I can only imagine how upsetting this must be.
Sadly we are unable to send out buttons on there own, however I am sure we can help you with this issue. Please do get in touch and our customer care team will be happy to assist you with this matter.
I do hope that this has not deterred you from ordering from us in the future as we do value your custom.
Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
