“Stunningly beautiful dress that looks exactly like the photo. I'm size 14 and it fits perfectly apart from the length - I'm 5'2 and it comes to my feet so I'll need a couple of inches taking off to make it ankle length. The fabric is very soft and has a lovely swish to it when you walk. Thrilled as it was a bargain in the sale.”
Good afternoon
Thank you for taking the time to leave a review on your recent purchase.
We are sorry to hear you were disappointed in the dress and it wasn't as expected. We hope you find a suitable alternative on our website.
Phase Eight Customer Care
Hi,
We're thrilled to hear that you found it easy to order, and that you received quick delivery! It's wonderful that the dress fit perfectly and that you're happy with it. If you need any further assistance or have any questions, please don't hesitate to reach out.
Best regards.
“Fabric and style as expected for more of a summer weight dress. Don’t know what happened with sizing. I am a size 8 in all phase Eight dresses. This literally went nowhere near me!”
Hello there,
Thank you for taking the time to leave us feedback and I am happy to hear how fast and efficient your online shopping experience was with us. I am however very sorry to hear that you are disappointed with the sizing of your new garment. I have passed this onto our technical team to review for the future as we want our sizing to be as accurate as it possibly can be. I hope you were able to receive a swift refund and have found an alternative item.
Kind regards.
Hi Linda,
Thank you for your feedback. We are very sorry to hear that you have not received your item. This is not what we would expect, and I can assure you this is by no means a common occurrence. I can see from your order that this issue has now been resolved, however, if there is anything else we can do for you, please do not hesitate to contact us.
Kind regards,
Phase Eight Customer Care
“This is lovely, it fits well, and being a midi, it's a perfect maxi length for me.
I find a lot of your clothes really really long, I'm 5'3", (it's an average height) but I feel that I need to be about 5'10 to wear most of your clothes.”
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you are happy with the service received while shopping with us.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
