“The style and design from you are amazing.
But, that simply doesn't not cover that buying a dress from you can be compared to a nightmare.
Receiving a used (smelled of sweat and perfume) dirty with mud and broken dress (treads hanging out and multiple parts with (more than 20 places on the dress) pilled fabric clearly caused by wear - especially in the chest and arm area) is beyond disappointing.”
Hello,
Thank you for taking the time to provide us with your feedback.
I am so so sorry that you were provided with the same information multiple times when providing us with your query. This is not the services we wish to provide our customers at all and I can completely understand how frustrating this can be for you. Rest assured this has been reported.
I would like to apologies for any inconveniences this has caused you.
If you ever have any queries, please do not hesitate to get in contact with our customer services team.
Kind Regards
Hi there,
Thank you for taking the time to leave us feedback and we are happy to hear that you are happy with the service received while shopping with us.
If you do have any questions, please contact our customer service team and we will be more than happy to help.
Kind regards.
