“The jumpsuit was beautiful, however it was delivered screwed up and shoved into a plastic bag, it most definitely couldn't have been worn without ironing it fully. It was also damaged, it had a hole in the bottom of one of the legs. Do obviously hadn't been checked before it was 'packed'. This is the 2nd order I've received from Phase Eight that has been sent in this state!
Not good enough Phase Eight”
Hi there,
Thank you for your feedback.
We are so glad to hear you are happy with our service.
We hope to see you shopping with us again soon.
Kindest Regards
Phase Eight Customer Care
Hi,
We're delighted to hear that you found our service efficient and that you would recommend us to your friends and family! If you ever need further assistance or have any questions, feel free to reach out.
Best regards.
Hello there,
Thank you for taking the time to leave us feedback and I am very sorry to hear that your garment's zip has become faulty, this is not up to our usual level of service at all and I will be passing this onto our technical team to look into to ensure that this does not happen again in the future.
Kind regards,
Hello,
Thank you for your review. It is most important to us that our customers have an enjoyable and smooth shopping experience with us at Phase Eight and I am disappointed that we have let you down on this occasion. I do hope that this has not deterred you from ordering from us in the future as we do value your custom. I can see that we have been in touch and awaiting your reply . If you still need our assistance our customer care team will be happy to assist you. Thank you for bringing this to our attention and for taking the time out of your day to provide us with your feedback.
Best wishes
Kay @ Phase Eight Customer Care
